Privacy Policy

This Privacy (“Policy”) covers Upbeet Nutrition and Dietetics collection, holding, use and disclosure of Personal Information.

Upbeet Nutrition and Dietetics respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Key definitions

Upbeet Nutrition and Dietetics has adopted the definitions given to ‘Personal Information’ and ‘Sensitive Information’ as outlined in the Privacy Act 1988 (Cth) (“the Privacy Act”). A brief summary of these terms are:

‘Personal Information’ means the information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion

‘Sensitive Information’ is a subset of Personal Information and includes (but is not limited to) information or an opinion about an individual’s:

  • Racial or ethnic origin; or

  • Political opinions; or

  • Religious beliefs or affiliations; or

  • Philosophical beliefs; or

  • Sexual preferences or practices; or

  • Criminal record; or

  • Health information about an individual; or

  • Genetic or biometric information about an individual that is not otherwise health information.

What Personal Information do we collect?

The information we collect depends on the nature of your interactions with us. Upbeet Nutrition and Dietetics collects both personal information and non-personal information, from:

  • our clients, potential clients, business associates and their personnel

  • other medical or allied health professionals, government agencies and professional bodies

The personal information we may collect includes: name, postal address, email address, phone number, credit or debit card information, age, gender, feedback, documents to verify your identity (for example, Medicare card, Medicare provider number), languages spoken, any accessibility requirements and other information to assist Upbeet Nutrition and Dietetics in conducting our business, providing and marketing our services and meeting our regulatory and legal obligations.

Upbeet Nutrition and Dietetics may also collect sensitive information such as health information, health information, and whether you identify as Aboriginal or Torres Strait Islander.

Can you deal with us anonymously?

There may be instances where you can interact with Upbeet Nutrition and Dietetics anonymously or by using a pseudonym for example. However, if you do not provide us with full information, we may not be able to properly assist you with your needs.

How do we collect your Personal Information?

We will only collect personal information by lawful and fair means and where the information is reasonably necessary to one or more of our functions or activities.

Upbeet Nutrition and Dietetics will collect personal information from or about you in several ways.

  • Directly. For example, while using our website, you may need to submit personal information to register for an appointment. We may also collect information directly from you through your emails with us, telephone, virtual or face-to-face meetings, interviews, and complaints.

  • Indirectly. This may be through online queries, as well as our social media channels.

  • From third parties. For example:

    • through your general practitioner

    • through your other allied health professionals

We will collect sensitive information with the relevant individual’s consent and where the collection is reasonably necessary for one or more of our functions or activities. An individual’s consent is not required to collect sensitive information where the collection of that information is required or authorised by or under any Australian law or a court order, or where a permitted general situation exists.

Why do we collect, hold, use and disclose Personal Information?

Upbeet Nutrition and Dietetics may collect, hold, use and disclose your personal information where it is reasonably necessary for, or directly related to, one or more of our purposes, functions or activities. We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Upbeet Nutrition and Dietetics may also retain the details of purchases and other transactions or payments made with us.

We may also use or disclose your personal information for other purposes to which you consent, or which are required or permitted by law. This may include for a secondary purpose that is related to the purpose for which we collected it, and for which you would reasonably expect us to use or disclose your personal information.

Upbeet Nutrition and Dietetics may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Disclosure of Personal Information

It is our policy not to disclose, sell or rent your personal information to any individual, business, government entity or third parties except:

  • to provide products or services you have requested through Upbeet Nutrition and Dietetics

  • in response to a validly issued subpoena, court order or other legal process

  • when necessary to establish or exercise our legal rights or defend against legal action

  • if you request Upbeet Nutrition and Dietetics to do so

  • anytime authorisation is given to Upbeet Nutrition and Dietetics to release information about individuals including any request to view an individual’s own information

  • if you have opted in to receive advertising and marketing material, we will disclose your email address or physical address to relevant third parties who may contact you for advertising or marketing purposes

We may also disclose your name and other personal information specifically to the following parties:

  • Medicare, Department of Veterans’ Affairs (DVA), National Disability Insurance Agency (NDIA) and private health funds for funding and related purposes

Communication and Direct Marketing - Opt-In/Out

Upbeet Nutrition and Dietetics uses SMS messaging for some basic communication. Upbeet Nutrition and Dietetics may decide to use SMS messaging for marketing purposes in the future.

You may ’opt in to/out of’ receiving newsletters, updates and other information from Upbeet Nutrition and Dietetics by contacting us directly.  

How we protect your Personal Information

Upbeet Nutrition and Dietetics works hard to always protect your personal information. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Be aware that Upbeet Nutrition and Dietetics emails are not encrypted. If you are writing to us by email, you should consider whether you can provide any personal, sensitive or commercial-in-confidence material by an alternative means to protect the information. Upbeet Nutrition and Dietetics emails are notated with a disclaimer explaining the appropriate use and protection of information contained within. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Upbeet Nutrition and Dietetics will take reasonable steps to destroy or permanently de-identify personal information it holds if we consider that the information is no longer needed for our business purposes, functions, or activities.

 

Accessing and Correcting your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). Subject to the exceptions set out in the Privacy Act, you may seek access to, and correction of, your personal information by emailing upbeetdietetics@gmail.com. You will need to verify your identity and specify what you are seeking. If a fee is charged for providing access, you will be advised of the likely cost in advance.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Updates to this Privacy Policy

Upbeet Nutrition and Dietetics reserves the right to amend this policy at any time.  We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

This Privacy Policy was last updated in March 2024.

How to make a privacy-related complaint

If you have any questions about privacy-related issues or wish to complain about a breach of your privacy or the handling of your personal information by us, please email upbeetdietetics@gmail.com
We take complaints very seriously and will respond shortly after receiving written notice of your complaint. Any complaint will be investigated and you will be notified of the decision as soon as practicable, usually within 30 days.

If your concerns are not satisfactorily resolved, you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992

Contact us

If you have questions regarding this policy or wish to register any concerns, including potential breaches of your personal information, please contact us at:

Upbeet Nutrition and Dietetics
upbeetdietetics@gmail.com
043448507